About the Role:
We are looking for a proactive and enthusiastic Customer Service Intern to join our Customer Support
team. As an intern, you will assist in providing outstanding service to our customers by responding to
inquiries, resolving issues, and ensuring a positive customer experience. This is an excellent opportunity
to gain hands-on experience in a fast-paced environment and learn customer engagement best
practices.

Key Responsibilities:

• Respond to customer inquiries via email, chat, and phone in a timely and professional manner.
• Assist in resolving product or service issues by clarifying customer complaints and determining the best solutions.
• Maintain accurate records of customer interactions in our CRM or support system.
• Escalate complex issues to senior team members when necessary.
• Collect feedback from customers and share insights with the team to improve service quality.
• Support the team in administrative and operational tasks as needed.
• Contribute to documentation and knowledge base updates for internal and external use.

Requirements:

• Currently pursuing a degree in Business, Communications, Marketing, or a related field.
• Strong communication skills—both written and verbal.
• A customer-first mindset with a positive attitude and empathy.
• Basic knowledge of customer service software, CRM tools, or help desk platforms is a plus.
• Ability to work well in a team and handle multiple tasks.
• Eagerness to learn and take initiative.

Benefits:

• Practical experience in customer support and service operations.
• Exposure to CRM tools and customer engagement platforms.
• Opportunity to work in a collaborative team environment.
• A deeper understanding of customer experience and business processes.
• Potential for a full-time opportunity based on performance.

This internship offers an excellent opportunity to gain practical experience in a real-world customer service environment. If you are passionate about helping others, eager to learn, and ready to contribute to a dynamic team, we encourage you to apply and grow with us at Monico Technologies Limited.