Job Circular for Executive – Customer Success

Position: Executive – Customer Success 
Product: BrickBox HRM 
Department: Customer Success 
Employment Type: Full-Time, work from office 
Location: Dhaka, Bangladesh 

Job Summary 

The Executive – Customer Success will be responsible for ensuring successful onboarding, implementation, training, and continued satisfaction of BrickBox HRM clients. The position will act as a key point of contact between clients and the company, helping clients effectively understand and utilize the system, resolving day-to-day issues, coordinating with internal teams, and maintaining strong long-term client relationships. 

Key Responsibilities 

  • Conduct complete onboarding and implementation of new BrickBox HRM clients. 
  • Understand client requirements and assist in configuring and implementing the system accordingly. 
  • Provide online and/or onsite training to clients on BrickBox HRM modules and functionalities. 
  • Demonstrate system features and explain HR processes and workflows to clients in a clear and practical manner. 
  • Guide clients in effectively using different BrickBox HRM modules. 
  • Communicate regularly with clients to understand their requirements, challenges, and feedback. 
  • Handle day-to-day client queries and provide timely solutions related to the system. 
  • Troubleshoot client issues and coordinate with the Product, Technical, or Development teams when necessary. 
  • Follow up on reported issues until resolution and ensure proper communication with the client. 
  • Maintain proper records of client queries, issues, training sessions, requirements, and resolutions. 
  • Conduct periodic follow-ups with clients to ensure proper utilization of BrickBox HRM. 
  • Identify opportunities to improve client engagement, system usage, and customer satisfaction. 
  • Collect client feedback and communicate product improvement requirements to the concerned team. 
  • Prepare user guides, training materials, FAQs, or other support documentation when required. 
  • Assist clients during system updates, new feature introductions, and process changes. 
  • Coordinate with Sales, Billing, Product, and Technical teams to ensure smooth client service. 
  • Support client retention by maintaining strong professional relationships and ensuring timely resolution of concerns. 
  • Prepare regular customer success and issue-resolution reports for management. 
  • Perform any other customer-success-related responsibilities assigned by management. 

Required Qualifications 

  • Bachelor’s degree in Business Administration, Management, HR, Computer Science, or a relevant discipline. 
  • 1–2 years of experience in Customer Success, Client Service, Software Support, SaaS, HR software, or a similar role will be preferred. 
  • Fresh graduates with strong communication, presentation, and problem-solving skills may also be considered. 

Required Skills 

  • Excellent verbal and written communication skills in English and Bangla. 
  • Strong client handling and relationship management skills. 
  • Good presentation and training skills. 
  • Ability to understand software products and explain technical functions in simple language. 
  • Strong problem-solving and follow-up capabilities. 
  • Good knowledge of MS Excel, Word, and PowerPoint. 
  • Ability to coordinate effectively with multiple internal departments. 
  • Customer-focused, patient, proactive, and service-oriented attitude.
  • Willingness to conduct client visits when required. 

Application Deadline: 25th September, 2026

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