Job Circular for Executive – Recovery Department 

Position: Executive – Recovery Department 

Company: Monico Technologies Limited 

Job Type: Full-Time Desk job 

Vacancy: 01  

Female candidates are encouraged to apply. 

Location: Ring Road, Adabor, Dhaka. 

Key Responsibilities  

  • Communicate with existing clients through phone, email, and other official channels. 
  • Make regular billing and payment reminders to clients. 
  • Follow up on overdue and outstanding payments. 
  • Maintain records of client communications, payment commitments, and recovery status. 
  • Coordinate with the Accounts/Billing Department regarding invoices and payment status. 
  • Address client concerns related to billing and payments and coordinate for timely resolution. 
  • Communicate with inactive or discontinued clients regarding service continuation. 
  • Follow up with clients to facilitate reactivation of existing services. 
  • Coordinate with Sales, Support, Technical, and Billing teams for service reactivation. 
  • Maintain accurate client, billing, recovery, and service-related documentation. 
  • Prepare regular recovery and follow-up reports for management. 
  • Escalate long-pending payments and critical client issues to the reporting manager. 
  • Maintain professional relationships with existing clients to support payment recovery and client retention. 
  • Perform other recovery- and client-related duties assigned by management. 

Required Qualifications 

  • Bachelor’s degree in any discipline  
  • Previous experience in recovery, tele-sales, customer service, billing, or client relationship management will be an advantage. 

Required Skills & Competencies 

  • Excellent verbal and written communication skills. 
  • Strong telephone communication and follow-up skills. 
  • Good interpersonal and client-handling skills. 
  • Good knowledge of Claude, Microsoft Office, particularly Excel and Word. 
  • Ability to maintain accurate documentation and records. 
  • Strong organizational and time-management skills. 
  • Ability to work under targets and deadlines. 
  • Positive attitude, patience, professionalism, and persistence.
  • Ability to coordinate with multiple departments.  


Application Deadline: 25th September, 2026

Apply Now