Job Circular for Senior Executive – Customer Service
Position Title: Senior Executive
Department: Customer Service
Location: Dhaka, Bangladesh
Employment Type: Full-time
Website: www.monicotechnologies.com
Number of Vacancy: 2
About Us:
Monico Technologies Ltd. is dedicated to delivering outstanding customer experiences and building long-term relationships with our clients. We are currently seeking a proactive and customer-focused Senior Executive – Customer Service to join our team and help us maintain our high standards of service.
Key Responsibilities:
- Handle customer inquiries, complaints, and feedback through various channels (phone, email, chat, etc.).
- Ensure timely and effective resolution of customer issues while maintaining a positive experience.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with internal departments to resolve complex customer issues.
- Monitor service quality and suggest improvements to enhance customer satisfaction.
- Assist in training and mentoring junior customer service staff.
Qualifications:
Bachelor’s degree in Business Administration, Communications, or a related field.
- Minimum 2–4 years of experience in customer service or client support roles.
- Knowledge of IT and IoT products or prior experience in this sector.
- Experience in handling corporate visits and managing corporate field activities.
- Ability to work independently and as part of teams.
Additional Requirements:
- Proficiency in Microsoft Office Suite & Emails
- Ability to achieve desired results both individually and as a part of a team
- Excellent communication and interpersonal skills.
- A great sense of self-motivation, ambition, and determination
- Proficiency in CRM systems and customer service tools.
What We Offer:
- Competitive Salary Package (Negotiable Based on Experience)
- Bonus: 2 yearly bonuses.
- Salary Review: Yearly
Application Deadline: 25th August, 2025
