Position: Manager – Customer Success

Are you passionate about ensuring customer satisfaction and driving success? Do you have a knack for building strong relationships and guiding clients to effectively utilize software solutions? If so, we have the perfect role for you!

Position: Manager – Customer Success
Experience: 4-5 years

Location: Dhaka
Salary: Negotiable

Application Deadline: 10th May, 2024

About Us:
We are a leading provider of secondary sales and task management software, dedicated to empowering businesses with innovative solutions. In addition to our core products, we specialize in custom software development to meet the unique needs of our clients. As we continue to grow, we are seeking a talented Manager – Customer Success to lead our efforts in ensuring the success and satisfaction of our valued customers.

Our Concerns:




Key Responsibilities:

  • Lead the customer success team in driving adoption and utilization of our software solutions among clients.

  • Develop and implement strategic initiatives to enhance the overall customer experience and maximize customer retention.

  • Collaborate with sales and product teams to identify opportunities for upselling and cross-selling based on customer needs.

  • Serve as the primary point of contact for key clients, building strong relationships and understanding their business objectives.

  • Conduct regular check-ins and Q&A sessions with clients to address concerns, gather feedback, and ensure satisfaction.

  • Provide ongoing training and support to clients to facilitate technical adoption and maximize the value of our products.

  • Ensure timely and accurate documentation of customer interactions, feedback, and support tickets.

  • Lead by example, demonstrating patience, empathy, and active listening in all customer interactions.

  • Prepare and deliver compelling presentations to clients, showcasing the benefits and capabilities of our products and services.

  • Utilize CRM tools to track customer interactions, monitor satisfaction levels, and identify opportunities for improvement.

Key Requirements:

  • Bachelor’s degree in Business Administration, Computer Science, or a related field.

  • Proven track record of 4-5 years in customer success, account management, or a similar role, preferably in the software industry.

  • Strong leadership skills with the ability to motivate and inspire a customer success team.

  • Excellent communication, presentation, and interpersonal skills.

  • Deadline-oriented with a focus on meeting customer needs and exceeding expectations.

  • Ability to work collaboratively in a team environment and build positive relationships with clients and colleagues.

  • Patience, empathy, and active listening skills are essential.

  • Proficiency in CRM software and other customer management tools.

  • Strong documentation abilities with attention to detail.

  • Results-oriented mindset with a passion for driving customer satisfaction and success.

If you are ready to take on this rewarding challenge and contribute to our continued growth, we want to hear from you! We offer a competitive salary, along with opportunities for professional development and advancement.

Compensation & Other Benefits:

· T/A, Mobile bill

· Festival Bonus: 2 (Yearly)

· We offer a competitive salary package with opportunities for professional growth and development within our organization.

To apply, please submit your resume and cover letter outlining your relevant experience and why you are the ideal candidate for this position. The application deadline is 10th May, 2024.

Email: career@monicotechnologies.com

We thank all applicants for their interest. Only those selected for an interview will be contacted.

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